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Privacy Policy for totomenang Accounts

Our Privacy Policy explains how totomenang handles the details you provide when you open an account, confirm your phone, browse Auto Roulette or use DANA and QRIS.

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totomenang Privacy Policy for totomenang Accounts
CONTACT ROUTES

Three Ways To Ask About Privacy

A clear contact route helps you resolve a data question without repeating your account story. Start from the support path shown after login and include the email or phone linked to your account, the device you used and the relevant wallet reference. For a QRIS receipt, attach the reference and time rather than sending your wallet password. We may ask for an account step or phone confirmation before discussing private records, so a request reaches the right account.

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Account support path

Use the support channel available from your signed-in account to ask about stored details, a phone verification record or a correction. Include your registered contact and request type so we can identify the account before discussing private data.

Wallet status question

For DANA, OVO, GoPay or QRIS records, send the payment reference, date and status shown in your account. We use those details to trace a pending match without asking you to share a wallet PIN or full login credentials.

Access request

If you want a copy, correction or removal review, state the exact request through our account contact route. We may verify your phone before responding, and access to certain records depends on local law and necessary account security checks.

DATA PRACTICE

How We Handle Account Privacy

Privacy controls work best when they match the actions you take on the site. We separate account identification from wallet references, use device signals to protect login sessions and record consent where…

Account data

We may handle contact details, phone verification results, login history and account preferences to provide access and respond to your requests. Before we disclose account-specific details, we can ask you to confirm the phone or contact attached to that account.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can leave reference data such as status, amount and time. We use those records to match a cashier event and investigate a receipt without requesting your wallet password.

Cookies and devices

Cookies and device signals can remember a session, help keep the mobile login path consistent and flag unusual access. Your browser can clear cookies, but doing so may sign you out or require phone verification again on the next account visit.

Account security

Phone verification before account access helps us connect a request to the correct account. Keep your login details private, avoid sending credentials in support messages and contact us if an unfamiliar device or sign-in record appears.

Retention periods

We keep records only for the period needed for account operation, security checks, dispute handling or legal duties. Payment references may remain after a session ends because they help reconcile DANA, QRIS or bank transfer questions.

Changes and contact

You can ask us to correct account details, explain a processing purpose or provide an available copy through the account support route. We may limit a change when retaining a record is required, and access depends on local law.

Privacy Policy Questions Before Access

These Privacy Policy answers focus on the account actions you are most likely to take from an Indonesian phone or desktop. You can check how wallet references, cookies, verification and data requests fit together before opening an account. If your question concerns a particular record, use the contact path above and include only the details needed to locate it.

It covers account details, phone verification, login and device records, cookies, support messages and payment references. It explains why we handle each category, how we protect account access, how long records may remain and how you can ask about, correct or request available copies of your data.

No. We use payment references such as status, amount, time and transaction identifiers to match DANA or QRIS activity with your account. We do not ask you to send a wallet password or full login credentials in a support message.

Phone verification helps connect account access and privacy requests to the correct person. It can also help us investigate an unfamiliar login or wallet status question. Keep your verification details private, and expect us to confirm account ownership before sharing private records.

Cookies can keep a signed-in session and remember parts of the mobile path from login to the lobby. Clearing them may sign you out, remove saved preferences or trigger phone verification again. Your browser settings control cookie removal, while required security functions may still operate.

Yes. Send a clear correction or access request through the support route shown in your account, using the contact attached to your profile. We may verify your phone first, and some records cannot be changed or removed when security, dispute handling or local law requires retention.

We retain payment references for the period needed to operate the account, check disputes, protect against misuse or meet legal duties. That can include DANA, OVO, GoPay, QRIS, bank transfer and virtual account records after the related cashier event has finished.

Access and eligibility depends on local law. Where local law permits, you can read this Privacy Policy and use the available account path. If you are unsure about your location or eligibility, contact us through the account support route before submitting personal or payment details.

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